Wednesday, January 9, 2019

Conflict Resolution - PMI ACP

Some of my fav Quotes :

There is what happened and the "STORY" about what happened.

Be hard on the problem & Soft on the person

Solution is not to blame or shame

Frame the issue to find some middle ground

You as a "Team Lead or Project Manger" is only as strong as your weakest link

"Silence is Power" - This will let the other person give up more

Always have your BATNA ready - Best Alternative to Negotiating Agreement

There is always 3 things involved in a conflict

1) Perception
2) Communication
3) Emotions

Dealing with Difficult People














Conflict Resolution Framework




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